VapePie Ultra – Frequently Asked Questions (Updated November 2025)

1. Ordering with VapePie Ultra

Q: How do I place an order on VapePieUltra.com?
A:

1. Add your favorite disposable vape or vape juice to your cart.

2. Click “Checkout” and enter your email, shipping address, and payment details.

3. Apply any discount code before completing payment.

4. You’ll receive an instant confirmation email once your order is placed.

💡 Tip: Orders placed before 3 PM (PDT) ship within 24–48 hours.

2. Shipping & Delivery

Q: Where does VapePie Ultra ship from?
A: We operate a global warehouse network to ensure fast delivery:

• 🇺🇸 U.S. Warehouse (California): Local stock for USA orders.

• 🇩🇪 Germany Warehouse (Berlin): Fast delivery across Europe.

• 🌏 International Hub (Shenzhen, China): Ships worldwide, including Canada and Australia.

Q: What are the estimated delivery times?

• U.S. Warehouse: 3–5 business days

• Germany/EU: 3–7 business days

• International Orders: 8–15 business days (Australia handled via Sydney/Melbourne hubs)

Q: How can I track my order?
A: Once shipped, you’ll receive a tracking number via

email.
Track anytime at 👉 www.vapepieultra.com/tracking

Q: My tracking hasn’t updated — what should I do?
A: Tracking updates may take 24–48 hours after shipment.
If no change appears after that, contact us via
📧 [email protected] or
📱 WhatsApp: +1 (857) 891-9649

Q: Can I choose my shipping warehouse?
A: Yes — selecting products labeled “U.S. Warehouse” or “International Warehouse” lets you influence delivery time.
Note: Mixed orders (U.S. + international) will ship together from our global hub.

Q: Do you offer free shipping?
A: Yes! Orders over $59.99 (U.S. warehouse) qualify for free shipping.
All international orders include tax and customs fees — no hidden charges.

3. Payments & Security

Q: What payment methods are accepted?
A: Visa, MasterCard, American Express, Discover, PayPal, Google Pay, and Apple Pay.

Q: Is it safe to order online from VapePie Ultra?
A: Absolutely. Our SSL + AES-256 encryption ensures every transaction is private and secure. Your payment details are never stored or shared.

Q: PayPal isn’t working — what should I do?
A: During system maintenance (expected to resume by Nov 5), please use a credit card for checkout.
Your data remains fully protected by VapePie Ultra’s encrypted gateway.

4. Discounts & Promotions

Q: How do I apply a discount code?
A: Enter your promo code in the “Discount” box at checkout — the total will update instantly.

Q: Can I combine multiple discount codes?
A: Only one discount code can be used per order unless stated otherwise.

Q: Do you offer wholesale or bulk discounts?
A: Yes, we support wholesale and B2B orders.
Contact our business team via 📧 [email protected] or WhatsApp: +1 (206) 307-4698

5. Order Changes, Returns & Cancellations

Q: How can I change or cancel my order?
A: Email 📧 [email protected] before 11:00 PM (PDT) on the same day your order was placed.

Q: What if my order has missing or incorrect items?
A: Send your Order Number and a photo (<2 MB). We’ll reship the correct items free of charge — and you can keep the wrong ones as a gift 🎁.

Q: What is your return policy?
A: Returns are accepted for defective or incorrect items.
See our full Return Policy for details and instructions.

6. Privacy & Data Protection

Q: Is my personal information safe?
A: Yes — all customer data is encrypted and never shared with third parties, except when required by law.

Q: Does VapePie Ultra store my payment info?
A: No. All payments are processed securely through trusted gateways; we never store or access your card data.

7. Why Choose VapePie Ultra

Shop authentic disposable vapes online in the USA with VapePie Ultra — offering premium vape juice, long-lasting puff performance, and secure, fast global delivery.

📧 Customer Support: [email protected]
🌐 Official Site: www.vapepieultra.com

VapePie Ultra Shipping Policy (Updated October 2025)

At VapePie Ultra, we’re dedicated to delivering your disposable vape orders fast and safely across the USA, Europe, Canada, and Australia. Shop online vape products with confidence — authentic flavor, secure checkout, and quick delivery.

1. Warehouses & Shipping Regions

We operate multiple warehouses to ensure fast and reliable delivery:

• 🇺🇸 U.S. Warehouse (California) – 3–5 days nationwide

• 🇩🇪 Germany Warehouse (Europe) – 3–7 days across EU regions

• 🌏 International Warehouse (China) – 5–12 days to USA, Canada, Australia

💡 Tip: For the fastest delivery, choose “U.S. Warehouse” or “Germany Warehouse” items.

2. Estimated Delivery

Orders are processed within 48 hours (Mon–Fri). Orders placed before 3 PM PDT ship the same or next day.

3. Order Tracking

Once shipped, you’ll receive a tracking link via email.
Track anytime at 👉 www.vapepieultra.com
(Tracking updates may appear within 24–48 hours.)

4. Shipping Costs

• Free U.S. shipping on orders over $59.99

• International flat rate varies by region

• Taxes included in most international deliveries

🚫 Restrictions & Customs

Some countries may restrict vape imports. If your location is unavailable at checkout, we currently do not ship there.
Customs duties (if applicable) are the buyer’s responsibility. VapePie is not liable for delays due to customs or local policies.

5. Secure & Discreet Packaging

All VapePie disposable vapes are shipped in plain, secure packaging. Your personal data is protected with SSL encryption and AES-256 security for a safe online shopping experience.

6. Need Help?

Contact VapePie Ultra Support:
📧 Email: [email protected]
🌐 Website: www.vapepieultra.com

Enjoy authentic vape juice flavour, massive puff counts, and fast U.S. delivery — only from VapePie Ultra, your trusted online disposable vape store.

VapePie Ultra Return & Refund Policy (Updated November 2025)

At VapePie Ultra, your satisfaction matters most. We stand behind every disposable vape and vape juice we sell. Please review our simple policy for returns, cancellations, and refunds.

1. Order Cancellation

• Orders can be canceled before shipping or production.

• Once tracking is issued or shipment begins, cancellation isn’t possible.

• Approved cancellations are refunded within 3–7 business days to your original payment method (PayPal, card, etc.).

📩 To cancel, contact VapePie Ultra Support at [email protected].

📦 Return Policy

Returns are accepted within 14 days of receiving your VapePie disposable vape if:

• The item is unused, unopened, and in its original packaging.

• Proof of purchase (receipt or order number) is provided.

⚠️ Do not return items directly to the manufacturer — contact our support team first for the correct return address.

2. Return Shipping

• Customers pay for shipping once (return shipping included).

• No restocking fee.

• If your vape device is defective, damaged, or incorrect, we’ll cover shipping costs and issue a replacement or refund.

3. Refund Process

• Once your return is inspected, you’ll receive an email confirmation.

• Approved refunds are processed within 3–5 business days to your original payment method.

• Bank or credit card posting times may vary.

If your refund hasn’t appeared after 7 days, please email us for immediate assistance.

4. Return Address

To get the nearest return location (U.S. or international), contact:
📧 [email protected]

5. Important Notes

• Used or opened vape devices cannot be returned for safety and hygiene reasons.

• For DOA (Dead on Arrival) or damaged items, please send photo/video proof within 48 hours of receipt for a fast replacement or refund.

• VapePie Ultra reserves the right to decline returns that don’t meet policy requirements.

Shop authentic disposable vapes online in the USA with VapePie Ultra — your trusted source for premium vape juice, flavour, and puff performance, all backed by secure service and responsive customer care.

🌐 www.vapepieultra.com

Privacy Notice – VapePie Ultra (Last Updated: November 2025)

Thank you for shopping with VapePieUltra.com.
Your privacy is extremely important to us. This Privacy Notice explains how we collect, use, and protect your personal information when you visit our online vape store or purchase disposable vapes, vape juice, or flavour accessories from us.

By using our site, you agree to the terms outlined below. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Name, email address, shipping address, and phone number

• Payment details (processed securely through PCI-compliant gateways such as PayPal, Shopify Payments, or Stripe)

• Order history and product preferences

Automatically Collected Information:

• IP address, browser type, and device data

• Cookies and analytics (e.g., Google Analytics)

• Pages visited, time spent, and interactions on the site

2. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Provide customer service and respond to inquiries

• Send transactional updates (order confirmations, shipping notices)

• Improve website performance and user experience

• Send marketing offers (only with your consent)

• Comply with age-verification and regional regulations for vaping products

3. Data Sharing and Disclosure

We do not sell personal information. We may share limited data only with:

• Shipping carriers (FedEx, USPS, UPS) for order delivery

• Payment processors to complete transactions securely

• Service providers (email tools, analytics, marketing)

• Legal authorities when required by law or compliance standards

4. Cookies and Tracking

We use cookies to:

• Remember preferences and shopping cart items

• Analyze traffic and improve site performance

• Deliver relevant vape product ads (you may opt out anytime)

You can manage or disable cookies through your browser settings.

5. Your Rights

Depending on your location (e.g., under CCPA/CPRA or GDPR), you have the right to:

• Access, correct, or delete your personal data

• Opt out of marketing communications

• Request data portability

To exercise these rights, email us at [email protected].

6. Data Retention

We retain personal data only as long as needed to:

• Complete orders and provide after-sales service

• Meet legal, accounting, or tax obligations

• Resolve disputes or enforce agreements

7. Age Restrictions

Our website is intended for adults aged 21+ (or the legal vaping age in your region).
We do not knowingly collect information from minors. By purchasing from VapePie Ultra, you confirm that you meet the legal age requirement.

8. Security Measures

We protect your data with:

• SSL encryption for all transmissions

• PCI-DSS compliant payment processing

• Regular security and privacy audits

9. Third-Party Links

Our site may include links to third-party resources (e.g., carriers or product partners).
We are not responsible for their privacy or data-handling practices.

10. Policy Updates

We may revise this Privacy Notice periodically.
Any updates will appear on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions about our Privacy Policy or wish to exercise your rights, please contact:

Email: [email protected]
Address: RM 1005, 10/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Hong Kong
Website: www.vapepieultra.com

 Terms of Service (Last Updated: November 2025)

Welcome to vapepieultra.com, the official authorized Vapepie online store. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing your order.

1. General Overview

VapePieUltra.com (“we,” “us,” “our”) operates this website to provide authentic disposable vapes, vape devices, and accessories to customers worldwide.
All products are intended for adult use only (21+). By using our site, you confirm that you are of legal smoking age in your jurisdiction.

2. Authenticity & Brand Commitment

We guarantee that all products sold on our website are 100% authentic and sourced directly from official Vapepie production facilities.
Every order is carefully inspected and shipped in secure, shockproof packaging to ensure product integrity.
If you receive a product that you believe to be counterfeit or defective, please contact our customer support immediately — we stand by our “Fake One, Pay Ten” authenticity policy.

3. Payment & Security

We accept PayPal, major credit cards, and other secure payment methods.

• PayPal Buyer Protection applies to all transactions.

• All payment information is encrypted and processed securely — we never store your credit card details.

• Our checkout is protected by SSL encryption to ensure privacy and safety.

💳 Trust Guarantee: You can shop with confidence knowing your payment is secure and your information protected.

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4. Shipping & Delivery

We offer fast domestic and international shipping through multiple warehouses:

• U.S. Warehouse (California): 3–5 business days delivery

• International Warehouse (China): 8–12 days delivery

• EU/Germany Warehouse: 5–7 days delivery across Europe

To enjoy the fastest delivery, please select “U.S. Warehouse” items only.
Tracking numbers are provided for all orders. Delays caused by customs or carrier issues are beyond our control, but our team will assist you promptly.

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5. Returns & Refunds

We accept returns or replacements for defective or damaged products within 7 days of delivery.
Please contact our support team with order details and photos of the issue.
Due to hygiene and safety standards, used vapes cannot be returned unless proven defective.

6. Age Restriction & Compliance

By using this site, you certify that you are 21 years or older.
We do not sell or ship any vaping products to minors. We reserve the right to cancel any order if age verification fails.

7. Limitation of Liability

We are not responsible for misuse of products, delays in shipping, or damages caused by third-party carriers.
Our liability is limited to the value of the products purchased.

8. Intellectual Property

All trademarks, logos, and images appearing on VapePieUltra.com are the property of Vapepie or its affiliates. Unauthorized reproduction is strictly prohibited.

9. Updates to Our Terms

We reserve the right to modify or update these Terms of Service at any time. Continued use of the website constitutes your acceptance of the latest version.

10. Contact Us

For questions, support, or cooperation inquiries, please reach out to us:
📧 [email protected]
📦 Official Website:www.vapepieultra.com