FAQ

💨 VapePie Ultra – Frequently Asked Questions (Updated November 2025)

🛒 Ordering with VapePie Ultra

Q: How do I place an order on VapePieUltra.com?
A:

1. Add your favorite disposable vape or vape juice to your cart.

2. Click “Checkout” and enter your email, shipping address, and payment details.

3. Apply any discount code before completing payment.

4. You’ll receive an instant confirmation email once your order is placed.

💡 Tip: Orders placed before 3 PM (PDT) ship within 24–48 hours.

🚚 Shipping & Delivery

Q: Where does VapePie Ultra ship from?
A: We operate a global warehouse network to ensure fast delivery:

• 🇺🇸 U.S. Warehouse (California): Local stock for USA orders.

• 🇩🇪 Germany Warehouse (Berlin): Fast delivery across Europe.

• 🌏 International Hub (Shenzhen, China): Ships worldwide, including Canada and Australia.

Q: What are the estimated delivery times?

• U.S. Warehouse: 3–5 business days

• Germany/EU: 3–7 business days

• International Orders: 8–15 business days (Australia handled via Sydney/Melbourne hubs)

Q: How can I track my order?
A: Once shipped, you’ll receive a tracking number via

email.
Track anytime at 👉 www.vapepieultra.com/tracking

Q: My tracking hasn’t updated — what should I do?
A: Tracking updates may take 24–48 hours after shipment.
If no change appears after that, contact us via
📧 [email protected] or
📱 WhatsApp: +1 (857) 891-9649

Q: Can I choose my shipping warehouse?
A: Yes — selecting products labeled “U.S. Warehouse” or “International Warehouse” lets you influence delivery time.
Note: Mixed orders (U.S. + international) will ship together from our global hub.

Q: Do you offer free shipping?
A: Yes! Orders over $59.99 (U.S. warehouse) qualify for free shipping.
All international orders include tax and customs fees — no hidden charges.

💳 Payments & Security

Q: What payment methods are accepted?
A: Visa, MasterCard, American Express, Discover, PayPal, Google Pay, and Apple Pay.

Q: Is it safe to order online from VapePie Ultra?
A: Absolutely. Our SSL + AES-256 encryption ensures every transaction is private and secure. Your payment details are never stored or shared.

Q: PayPal isn’t working — what should I do?
A: During system maintenance (expected to resume by Nov 5), please use a credit card for checkout.
Your data remains fully protected by VapePie Ultra’s encrypted gateway.

🎁 Discounts & Promotions

Q: How do I apply a discount code?
A: Enter your promo code in the “Discount” box at checkout — the total will update instantly.

Q: Can I combine multiple discount codes?
A: Only one discount code can be used per order unless stated otherwise.

Q: Do you offer wholesale or bulk discounts?
A: Yes, we support wholesale and B2B orders.
Contact our business team via 📧 [email protected] or WhatsApp: +1 (206) 307-4698

🔄 Order Changes, Returns & Cancellations

Q: How can I change or cancel my order?
A: Email 📧 [email protected] before 11:00 PM (PDT) on the same day your order was placed.

Q: What if my order has missing or incorrect items?
A: Send your Order Number and a photo (<2 MB). We’ll reship the correct items free of charge — and you can keep the wrong ones as a gift 🎁.

Q: What is your return policy?
A: Returns are accepted for defective or incorrect items.
See our full Return Policy for details and instructions.

🔒 Privacy & Data Protection

Q: Is my personal information safe?
A: Yes — all customer data is encrypted and never shared with third parties, except when required by law.

Q: Does VapePie Ultra store my payment info?
A: No. All payments are processed securely through trusted gateways; we never store or access your card data.

🌐 Why Choose VapePie Ultra

Shop authentic disposable vapes online in the USA with VapePie Ultra — offering premium vape juice, long-lasting puff performance, and secure, fast global delivery.

📧 Customer Support: [email protected]
🌐 Official Site: www.vapepieultra.com